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Refund and return policy

Shipping and delivery times

 

 

A maximum period of 72 hours after the registration of the order may be necessary for the dispatch of the order. The product ordered will be shipped by our usual carrier. Please note, however, that our delivery times may be longer due to the current situation outside our sphere of influence.

 

 

While https://www.sneakers-academy.com can meet its delivery obligation, the customer must ensure that the information provided is correct and complete. In particular, it must contain the postal address (street number, name of the street or locality, postal code, municipality, region, country), the surname and first name of the recipient as well as their telephone number.

 

https://www.sneakers-academy.com responds to defects of conformity existing at the time of delivery in accordance with article L211-5 of the Consumer Code.

 

The buyer must check the conformity of the package delivered upon receipt. He has the right to refuse the delivery if it does not appear to him to be clearly in accordance with the contract. In the event that the package or its contents appear damaged, he must make reservations in writing to the carrier.

 

 

Revocation and exchange / return

 

 

 

 

 

 

 

 

 

 

In the event that the buyer wishes to cancel his order, he must first contact customer service at the following address sneakers.academy.help@gmail.com no later than 48 hours after placing the order. A cancellation of the order beyond these deadlines will not be taken into account.

 

If the customer wishes to return the product:

 

The customer must indicate the reason for his return, the reference of the article and the number of his order. In any event, the buyer has a period of 14 working days from delivery to request the exchange or refund of all or part of his order. Buyer's right to a refund or exchange only applies to items returned in their original packaging. Also, unpackaged and used items are non-refundable.

 

In the case of a request for reimbursement of an article having benefited from free or reduced shipping costs, the shipping costs at the current price will be deducted from the amount of the refund. In the event of a refund, the customer will be refunded the amount due by bank transfer within 30 days of receipt of the goods on https://www.sneakers-academy.com  

 

 

RETURN PROCEDURE - France


If your order has been delivered in France, you have nothing to pay: https://www.sneakers-academy.com will offer you your return! Simply send us your return request within 14 calendar days of receiving your order by email to sneakers.academy.help@gmail.com. After your request, you will receive an email with the procedure to follow. We invite you to read it carefully.

 

 

 

RETURN PROCEDURE - ABROAD


If your order was delivered outside of France, you will bear the return costs. Simply send us your return request within 14 calendar days of receiving your order by emailing sneakers.academy.help@gmail.com. After your request, you will receive an email with the procedure to follow. We invite you to read it carefully.

 

RETURN STATUS


• If your return is accepted, the refund will be made automatically to the payment method used when ordering, within a maximum period of 7 days after receipt of your return by our team. In the case of an exchange, it may take up to 10 working days from the date our team receives your return for your new pair to be dispatched.

 

• If your return is refused, you will be informed by email or telephone within a maximum period of 7 days after receipt of your return by our team. You then have the option of having your product returned to the address of your choice at your expense.

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